Improving access to medication in rural America

Desiging and developing a service that enables greater access to birth control medication and information across 32 States in America. 

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Healthcare Service Design

Reimagining the Pharmacy Ecosystem

We partnered with a major pharmacy provider to create a unified ecosystem following multiple acquisitions, addressing their fragmented portfolio of pharmacy services, retail offerings, and emerging health services. Our approach began with stakeholder interviews and existing research analysis, generating 25 future state concepts that were prioritized through customer surveys and stakeholder workshops using our custom evaluation framework.

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Healthcare Service Design

Designing a Metro Station Experience 

Across multiple projects, we were engaged to conduct research with customers to inform the design of the entire transport system. The engagement spanned across multiple locations and involved taking a diverse set of customers through the latest designs to understand how it will serve their transport needs and what behaviour changes it may encourage.

The intention of the research was to attain customer feedback early in the design process rather than later when changes to the transportation system would be far more expensive.

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Transportation Service Design

Designing an Inclusive Grant Program

Sydney is a diverse community of people from over 200 nationalities who form bonds around identity, interests and place. The local council: The City of Sydney (CoS) recognised that many grant applicants were unable meet the required writing standard and were not able to navigate the complex application process.

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Government Service Design

Designing an Organisational Sustainability Plan

 We facilitated a co-design process to design and develop an Organizational Sustainability Plan, intended to shift the sustainability dial to help deliver better social, environmental, economic outcomes. While supporting its purpose of providing safe, efficient and sustainable maritime services.


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Organizational Strategy