Unifying fragmented services within a pharmacy
Healthcare Service Design
Working with a major pharmacy provider to create a unified ecosystem following multiple acquisitions, addressing their fragmented portfolio of pharmacy services, retail offerings, and emerging health services.
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Designing a transportation service that transformed Sydney
Transportation Service Design
We conducted multi-location user research to inform the new Metro experience. We engaged diverse customer groups to validate design effectiveness, ensure accessibility, and identify key drivers for behavioral change.
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Building a truly inclusive grant program
Government Service Design
Sydney is a diverse community of people from over 200 nationalities who form bonds around identity, interests and place. The local council: The City of Sydney recognised that many grant applicants were unable meet the required writing standard and were not able to navigate the complex application process, we helped them navigate this challenge.
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Designing an Organisational
Sustainability Plan
Organizational Strategy
We facilitated a co-design process to design and develop an Organizational Sustainability Plan, intended to shift the sustainability dial to help deliver better social, environmental, economic outcomes. While supporting its purpose of providing safe, efficient and sustainable maritime services.
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