Sydney is a diverse community of people from over 200 nationalities who form bonds around identity, interests and place. The local council: The City of Sydney (CoS) recognised that many grant applicants were unable meet the required writing standard and were not able to navigate the complex application process.
We worked with the CoS Grants team, the wider operational teams, former grant holders, prospective grant holders and former applicants, to redesign the grants program and policy to ensure it responded to the increasing diversity of the applicants, including applicants from non-english speaking backgrounds, differing cultural backgrounds and applicants with impairments and/ or situational needs.
We engaged 72 staff across the City in the
design sprint via discovery, ideation and concept
development workshops, generating four finalized concepts to be reviewed in an Expert Panel.
Read more here
We worked with the CoS Grants team, the wider operational teams, former grant holders, prospective grant holders and former applicants, to redesign the grants program and policy to ensure it responded to the increasing diversity of the applicants, including applicants from non-english speaking backgrounds, differing cultural backgrounds and applicants with impairments and/ or situational needs.
We engaged 72 staff across the City in the
design sprint via discovery, ideation and concept
development workshops, generating four finalized concepts to be reviewed in an Expert Panel.
Read more here