Resume


emma warren


Service designer, systems designer, strategic designer and design researcher based in NYC.

My interest in crafting real-world experiences that improves people’s lives, drives my interest in service design. I specialise in solving problems, overcoming challenges, and uncovering the best opportunities to help organizations and governments come closer to those they serve.

(US) +1 917 592 1797
(AUS) +61 423 966 876
emmakathleenwarren@gmail.com

Design Experience

Tomorrow Partners,
Berkeley, California, USA
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Remote Contract, Service Designer

Aug 2024 - Present
I joined the Tomorrow Partners team to carry out a digital transformation project that reimagined the Indiana Secretary of State's digital business services platform as a comprehensive, user-centric ecosystem that simplifies business interactions with state processes and agencies. Building trust in government, fostering innovation in a radically changing economic landscape, finding efficiencies and cutting costs for both business and the State government.

Walgreens,
Chicago, Illinois, USA
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Remote Contract, Service Designer

Aug 2023 - Aug 2024
My role initially involved shaping the future-focused strategy for the Walgreens urgent health and wellbeing digital ecosystem, integrating pharmacy, health services and retail into one connected experience. Subsequently, I joined the team building the Hormonal contraception service offering at Walgreens, a groundbreaking initiative where pharmacists gained prescription authority.

Parsons School of Design,
(New School)
New York, NY, USA
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Remote Contract, Service Designer

Jun 2023 - Dec 2023
Teaching Design of Business Paper: introducing system dynamics to sustainable operations. This included analysing material sourcing, resource allocation and post-production impacts, considering contributions to the overall economic, social and environmental footprint of a product or service.

Hamonic Design,
Atlanta, Georgia, USA
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Remote Contract, Service Designer

Nov 2022–Aug 2023
I was embedded within a product team at Erie Insurance, designing and developing a cybersecurity consultancy service (CyberPro) specifically for small businesses. The service was in its first year of operation, my role was to facilitate and build design capability among the cross-functional product team comprising designers, developers, researchers, and delivery partners and actively play a role in maintaining and improving the service.

Meld Studios,
Sydney, NSW, Australia
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Lead Service Designer
    May 2022–Sept 2022

Senior Service Designer
    June 2020–May 2022

Service Designer
    Aug 2017–June 2020
I led the end to end service design process at varying scales, with both private and public sectors across a wide range of industries. Including healthcare, transportation, infrastructure, education, finance and government services (Local, State, Federal). My role involved shaping project briefs with clients, project set up, conducting qualitative and quantitative research, synthesis of research outputs, generating findings, themes and insights, developing concepts, facilitating ideation and prioritization activities and workshops, concept refinement, customer testing, customer journey mapping and creation of actionable final deliverables.

University of Technology Sydney,
Sydney, NSW, Australia
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Design Studies Lecturer and Tutor

March 2019 - Nov 2021
As an academic practitioner, I guided students in developing a deep understanding of design frameworks and methodologies. By combining theoretical concepts with practical insights, I helped them view design as a strategic discipline for solving complex problems and turning ideas into innovative solutions. Through mentorship, I supported students in critically analysing, conceptualising, and refining transformative design interventions.


Design Education

Massey University,
Wellington, New Zealand
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Bachelor of Design BDes(Hons)
March 2010 - Nov 2014
Bachelor of Industrial Design with first class honours, minoring in fashion and textile design.

Rhode Island School of Design,
Providence, RI, USA
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Summer School
August 2016 - October 2016
Athletic footwear concept creation summer school.

Linnaeus University,
Vaxjo, Sweden
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Oversease exchange
Aug 2012 - June 2013



Semester abroad in the design + change sustainability program
Design Awards 
Good Design Award | 2022 Winner
Design team of the year

Banksia Sustainability Award | 2022 Winner
NSW large business transformation award

Good Design award | 2021 Winner
Port Authority of NSW’s Sustainability Plan

James Dyson award | 2015 Finalist
Graduation project; Top 3 National finalists

NZ Best awards | 2015 Finalist
Graduation project awarded finalist in the Product design student category